Assistance for billing and subscription management issues is available online FixTechGuide login issue guide or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Protect your most important files, like your passport, driver’s license, or insurance information with OneDrive Personal Vault.If you bought all your subscriptions through a partner, contact your partner for support.Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday.The administrator is expected to provide initial assistance for the customer’s users.For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.Examples of issue types and severity levels are shown in the following table.Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted.For billing and subscription management support, the highest severity level is B.
Technical support initial response times

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.
Technical support case handling

Sign up for a free trial of Business Standard for up to 25 users and experience how Microsoft 365 empowers your business to get more done from anywhere and helps keep data safe with built-in security. Find and edit files, scan documents, and create content on the go with access to Copilot Chat, productivity apps, and more — all in one place. The type of support Microsoft provides for consumers depends on the product you’re calling about and if you have a product&nbsp